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These website terms and conditions of use apply to all users visiting the websites:

• http://www.kmtranslations.com

• http://www.kmtranslations-fr.com

By visiting those websites, you are deemed to have agreed to all the following terms and conditions.

Website information

All information on our website is for general information and use only. We make every reasonable effort to ensure that the content of the website is up to date and error-free. However, we do not give any guarantee as to the accuracy, completeness, timeliness or fitness for any particular purpose of the content.

We also retain the right to change, delete or add to the information or services provided on this site at any time without notice.

The contents of this website should not be construed as legal advice.

Reference to any specific commercial product, process or service, whether by trade name, trademark, manufacturer or otherwise, does not constitute our endorsement or recommendation.

Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of it.

Links

This website may contain links to other websites. We do not accept any responsibility or liability in relation to any content on websites that are not under our direct control. We also do not endorse the information, content, presentation or accuracy of any other websites.

We require you to obtain our permission before linking to our website. If you would like to link to our website, please use the contact form on the website.

Viruses

While we take all reasonable steps to prevent the introduction of viruses or other destructive materials to our website, we do not guarantee that the service or materials that may be available from our website do not contain such destructive features. We shall not be liable for any damages or harm attributable to such features. If you rely on any materials available through this website, you do so solely at your own risk.

Copyright and other intellectual property

Unless stated otherwise, the information on this website is subject to copyright. You may reproduce information for your personal use without formal permission or charge.

However, no information on this website may be used in a commercial context unless we have given you written permission. If you use any information from this website in any context, it must be sourced to our website.

Our logo is also protected. You are not permitted to use or reproduce our logo, or any part thereof, for any reason without our express written permission.

For any material on this website that is identified as being subject to copyright of a third party, authorisation to use or reproduce such material must be obtained from that copyright holder.

Applicable law

These conditions and any agreements with us arising from our website are deemed to have been made in New Zealand and are governed by New Zealand law. Any dispute relating to our terms and conditions or any relevant agreement shall be referred to the New Zealand courts, and the New Zealand courts shall have exclusive jurisdiction to hear and determine such disputes.

Consumer guarantees

The disclaimers and limitations of liability set out in these terms and conditions do not apply to your rights under the New Zealand Consumer Guarantees Act 1993, nor are they intended to exclude liability arising under statute if, and to the extent that, such liability cannot lawfully be excluded.

Privacy

KM Translations Ltd abides by the New Zealand Privacy Act 1993 and respects your privacy when you visit our site. We also comply with the EU General Data Protection Regulation (GDPR).

We do not sell, publish or give away any of your personal information.

We may ask for some of your personal details when you submit a contact form. This is required to process your request and reply to you.

Like most websites, we also collect some statistical information about your visit to our site. This information does not contain any of your personal information. It only contains the following:

• IP address
• search terms
• pages accessed and links clicked
• dates and times of visits
• the immediate previous site visited
• operating system (e.g. Windows, Macintosh)
• web browser

Protecting your personal data

Your personal data (full name, address, email) is only used to communicate directly with you and process your request. It is subsequently archived for a period of seven (7) years in accordance with legislation surrounding NZ company tax record requirements.

Your personal data is not provided to any third party (unless legally required) or stored anywhere except on our server and in our archives (located in New Zealand).

The only exception to this is when you request the translation be independently reviewed as part of the service. That task is performed by an independent, professional translator who will also respect and safeguard your personal data and rights.

Your personal data will not be used to send any marketing materials.

Accessing and correcting your information

Under the Privacy Act 1993 and the GDPR, you have the right to access the information we hold about you and to request that it be corrected. You also have the right to be forgotten.

We make every effort to ensure your personal details are correct and accurate. You may contact us anytime by using the contact form.

Changes to conditions

We may add to, remove or change these conditions from time to time without prior notice. You should regularly consult this document.

By continuing to use the website, you are deemed to have accepted the updated terms and conditions.

Services

These terms and conditions of sale apply to all agreements (“the Agreement”) between private individuals or private companies or corporations (“the Customer”) and KM Translations Ltd in respect of any translation or other language service provided (“the Service”).

All Services are based on the document(s) to be translated, reviewed, etc. (“the Source Material”) and instructions provided by the Customer. Any changes or amendments to the Source Material or instructions of the Customer after the Agreement has been entered into will incur additional cost.

If the Customer is in possession of previous translations of the Source Material or material similar to the Source Material, the Customer shall provide KM Translations Ltd with a copy of such translations and KM Translations Ltd will endeavour to provide a consistent translation of the Source Material.

Quotes

All quotes are based on the Source Material and instructions from the Customer and are valid for 15 days. Although every effort is made to ensure quotes are as accurate as possible, KM Translations Ltd reserves the right to modify a quote if the Service requested involves significantly more work than could be reasonably anticipated. KM Translations Ltd will inform the Customer as soon as possible of any changes to the agreed quote. If the Customer declines the amended quote, KM Translations Ltd will cease the Service, invoice the Customer for the work carried out up to that point, and deliver the document in its unfinished state.

KM Translations Ltd’s translation process usually involves one translator working on the Source Material and is carried out using reasonable skill and care in accordance with relevant industry practise. Extra fees will apply if the Customer requests the translation to be carried out differently, for example by employing an additional proofreader.

For larger projects, a deposit of 50% will be required prior to commencing the Service. This is non-refundable, except in the case of gross error in the final document delivered.

KM Translations Ltd will notify the Customer once the Service has been completed. Full payment is required upon final delivery of the Service or within the timeframe agreed between KM Translations Ltd and the Customer prior to commencing the Service. KM Translations Ltd delivers documents in digital format and can also arrange shipment of printed documents at extra cost. If shipment is required, full payment must be received prior to shipment.

All bank fees incurred in submitting payment for the Agreement will be borne by the Customer.

If payment is not received by the due date, a penalty fee of NZD $150 will be applied, and a 1.5% monthly interest fee will be charged on the outstanding balance.

Warranties and Liabilities

KM Translations Ltd will do its best to ensure that the delivered Service meets the Customer’s specific requirements and is error-free. However, all translations and written documents can vary linguistically depending on their nature, intended purpose, target audience and source text. The fact that there is more than one possible interpretation of the Source Material and that it could be translated differently does not entitle the Customer to refuse payment or reject the final document as unsatisfactory.

KM Translations Ltd warrants that the delivered Service is, within the limits as described above, an accurate translation or version of the Source Material. KM Translations Ltd is not liable for any subsequent changes by the Customer to the delivered document, regardless of their nature and whether they are made to the text, layout or formatting.

The Customer shall raise any issues regarding the delivered Service within 30 days of receipt. If the Customer requests a review of the whole or part of the delivered document, such review will be undertaken for an appropriate fee which will be agreed between the parties. KM Translations Ltd may, at its sole discretion, waive all or part of the fee if the review finds any significant errors in the delivered document.

KM Translations Ltd is not responsible for reviewing the Source Material for typographical, factual, or other errors, and accepts no liability for identifying or correcting any errors or omissions in the Source Material, regardless of their nature or the impact they may have on the quality of the final document.

KM Translations Ltd is not liable for any loss of profits, business, contracts, revenue, damage to the Customer’s reputation or goodwill, anticipated savings, and or any other indirect or consequential loss or damage whatsoever arising out of or in relation to the Agreement and the Service.

KM Translations Ltd’s entire liability for the delivered document under the Agreement is limited to the amount of the agreed quote.

In the event of a dispute arising in relation to a Service, the Customer will notify KM Translations Ltd in writing with confirmation of receipt. If the parties are unable to resolve the dispute by discussion and negotiation within 14 days of receipt of the written notice from the Customer, the parties must immediately refer the dispute to mediation.

Each Agreement is governed by and construed in accordance with New Zealand law and the parties submit to the exclusive jurisdiction of the New Zealand courts.

If the Customer acquires Services from KM Translations Ltd under an Agreement for the purposes of a business, and the Consumer Guarantees Act 1993 would apply were it not for this clause, the Consumer Guarantees Act 1993 will not apply.

Intellectual Property and Copyright

The Customer warrants that the Source Material and the Service requested do not infringe any intellectual property rights and will indemnify KM Translations Ltd for any costs, claims, or damages arising out of the Agreement, including but not limited to management time and legal fees, and will at its own cost defend or settle any claim, action or proceedings brought against KM Translations Ltd, based upon a claim of intellectual property rights infringement in relation to the Source Material or Service.

The intellectual property in the delivered document shall vest in the Customer once full payment has been received. KM Translations Ltd is entitled to retain one copy of the Source Material and delivered document free of charge and for internal business use only (for example as future reference material). The same applies if the Customer refuses payment for the delivered document or rejects it as unsatisfactory.

Sundry

Severability:

If any provision of an Agreement is held invalid, unenforceable or illegal for any reason, the Agreement shall remain otherwise in full force apart from such provisions which shall be deemed deleted.

Independent contractor:

KM Translations Ltd is an independent contractor to the Customer and is in all respects independent of the Customer. Nothing in any Agreement constitutes either party a partner, agent, employee or joint venturer of the other.

Suspension:

KM Translations Ltd may suspend performance of its obligations under an Agreement for so long as it is unable to perform them for reasons outside of its control.

KM Translations Ltd is a New Zealand Limited Company registered on the New Zealand Companies Register under NZBN 9429045961274